Spa Etiquette/FAQ

Spa Policies and Etiquette

ARRIVAL / LATE FOR APPOINTMENT POLICY

Please ensure that you arrive 10-15 minutes before your appointment. If the client is late for their treatment, we will do our best to provide the full service. Your treatment duration may be shortened so the next client’s treatment begins on time. If your appointment has to be shortened, the full charge will apply

HEALTH CONDITIONS

When scheduling an appointment please advise us of any health conditions that may affect your services such as:

- Cardiovascular conditions including hi or low blood pressure

- Undiagnosed skin rash

- Swollen or painful lymph nodes

- Acute or chronic injuries of any kind

- Allergies

- Medications (PHOTOSENSITIVE medications!)

- Open sores

- Blood disorder and disease

- Diabetes

CLEANLINESS

All Our equipment is sterilized and sanitized after every service. We are committed to cleanliness, safety and hygiene.

CELL PHONES / TABLETS / ELECTRONIC DEVICES

Luxe Beauty and Wellness Spa is a place of relaxation and peace for yourself and those around. We kindly ask that you leave your electronic devices on mute or off and enjoy your experience.

TIPS AND GRATUITIES

Gratuities are appreciated and are left to your discretion.

IMPORTANT NOTES

There is plenty of surface parking around our facility and underground parking.

All prices are in Canadian Dollars. HST is extra. Prices and services are subject to change.

We accept credit cards, cash, debit or email transfer.

Any Packages require Payment in full upfront. If you miss or cancel your Packaged treatment session with less than 48 hour notice, a fee of $75 will be added to the following appointment.

PRIVACY

All information remains confidential at all times.

RETURN / REFUND POLICY

All packages and skin care products must be paid upfront and in Full. All sales are final with no Refunds and/or exchanges.

INSURANCE

Services such as Massage Therapy, Acupuncture or compression stockings/socks may be covered by your Health Insurance Coverage. For insurance purposes if referral for paramedical services are needed, it is the client’s responsibility.

CANCELLATION & NO SHOW POLICY

We require 48 hours notice to cancel or change service appointment . If the required notice is not given, or the client does not show up for their appointment, the client may not be re-booked unless they prepay 50% of the value of their service appointments.

SERVICE DEPOSIT

To reserve your appointment we request $50.00 deposit. The money will be transferred towards your payment for services. The time, room, equipment and therapist are reserved especially for you. If you don’t show up or cancel / change appointment with at least 48 hours notice, the deposit is not refundable.

WAYSPA GIFT CARDS

WAYSPA gift cards can be redeemed for regular priced SPA treatments only. WAYSPA cannot be redeemable on specials, promotions or package priced services. When using WAYSPA gift cards, the full face value of the card is redeemed at one time, there is no carryover of funds with WAYSPA cards. WAYSPA gift cards cannot be redeemed for paramedical services such as massage, acupuncture, braces, compression stockings, or tips / gratuities.